Refund & Cancellation Policy

Last updated: 22 September 2026

This policy covers payments made to Salezline Technologies — for project work, for ongoing services, and for our own software products.

Software subscriptions (RestroKing and other products)

Subscriptions are paid in advance for a fixed period and do not renew automatically, so there is nothing to cancel in advance: you simply do not pay for the next period. Access continues to the end of the period you have paid for.

Subscription payments are not refundable. When a payment succeeds the subscription is activated at once and the software is available for the whole period. We do not refund the unused part of a period.

Because of that, we would rather you tried the software before paying. Every new customer gets a free trial period and a demonstration over a call. If a plan is not right for you, tell us before you pay.

Full details for RestroKing: https://salezline.com/restroking/refunds.html

Project work — websites, apps, design

Quotations are accepted in writing and work begins on the advance payment.

  • You cancel before work starts — the advance is refunded in full.
  • You cancel after work has started — we refund the advance less the work already done, charged at the rate in the quotation. We will show you what was done. Files and designs produced up to that point are handed over once the final position is settled.
  • We cancel, because we cannot deliver what was agreed — we refund everything you have paid for the part not delivered.

Ongoing services — marketing, SEO, hosting, maintenance

Billed monthly in advance. Either side may stop at the end of any month by telling the other before that month ends. Fees for a month already begun are not refunded, and the service runs to the end of it.

Money paid to third parties on your behalf — advertising spend, domain fees, licences — cannot be refunded once spent, because we no longer hold it.

When we refund, whatever the service

We refund in full, without argument, when the fault is ours:

  • you were charged twice for the same thing;
  • a payment was taken but the service or subscription was never provided, and we could not put it right;
  • a payment was made by someone with no authority to make it on your behalf.

How to ask

Call +91 8296001049 or write to contact@salezline.com within 7 days of the payment, with the date, the amount and what happened. We reply within 3 working days and tell you plainly whether the refund is approved.

Approved refunds go back through the same method that paid — card, bank account or UPI — and take 5 to 7 working days to appear, depending on your bank. We do not refund in cash or to a different account.

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